24/7 Managed Services
Our mission is to cost effectively keep your business running 24x7 with a range of proactive IT Support services that you can easily flex to meet your business needs.
We are based in Dublin, Ireland and are focussed on you. We work for you and with you to:
- Guarantee the business availability of critical applications, servers, networks and security systems
- Formalise and improve IT service levels
- Expose and reduce the cost of IT support
- Allow you to focus on your core business
Why Maxima?
Quite simply, we live and breathe IT support.
Service Level Agreements
Our service is underpinned by Service Level guarantees which means that you can be assured that IT support will consistently be delivered according to your business needs. You will not need to worry about holiday and sickness cover, shift patterns, or skills availability; we present the service to you in an easy to understand form.
Skills and Accreditations
Through your Maxima Service Level Agreements you have access to over 20 local technical specialists with an enormous breadth and depth of technical skills and industry accreditations.
These Accreditations include but are not limited to:
CCA - Citrix Certified Administrator
CCEA - Citrix Certified Enterprise Administrator
CCIA - Citrix Certified Integration Architect
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional
MCSA - Microsoft Certified Systems Administrator
MCSE - Microsoft Certified Systems Engineer
MCITP - Microsoft Certified IT Professional
VCP - VMWare Certified Professional
IT Management Framework
We operate the service according to the ITIL best practice framework. This means that the service can scale cost-effectively to meet your needs.
Management of Cost & Economies of Scale
Through our business focus and continual investment in people, processes and tools we ensure that the service is cost effective compared to 'doing it yourself'.
Customer Service Culture
We pride ourselves on our customer service culture. Our technicians are trained to provide a cheerful, professional, and customer-focused service.
Service Take-On or Transition
We always professionally manage the transition of IT Support service to Maxima so as to minimise the risks to your business.
Speed
We focus on providing an effective and efficient transition service that allows our client to "switch-on" the service in a seamless and timely fashion.
