Microsoft Dynamics CRM

Delivering CRM Success using a World Class Software Platform

Maxima has over 12 years experience of delivering Customer Relationship Management (CRM) solutions - and with a proven track record of client and project success. Our clients include such well known organisations as Balfour Beatty, Costain, Hanson, Kingspan, Syngenta, and Pearson Publishing.

News: Maxima extends Microsoft portfolio with Microsoft Dynamics CRM 2011 for Construction

Successful CRM projects are about people and software, in that order. Successful CRM projects demand rapid development, rapid user adoption and great flexibility during and after initial deployment.

Microsoft Dynamics CRM comes with powerful customisation tools built in, so the solution can fit your businesses specific terminology and workflow processes without programming. So projects go from design to deployment FAST. And follow on phases or enhancements to meet the fast changing needs of most businesses can be deployed fast, and with low IT overhead.  

Microsoft Dynamics CRM drives user adoption by delivering CRM data within the familiar Outlook desktop environment, and with the look and feel of the whole Microsoft Office suite of applications.

Based on our years of experience in the CRM market Maxima now ONLY recommend Microsoft Dynamics CRM.

Microsoft Dynamics CRM from Maxima is a fully integrated customer relationship management (CRM) system.

It gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. Delivered in the familiar Microsoft Office Outlook environment, or a browser, or on mobile devices and with functionality for sales, marketing, and customer service, Microsoft Dynamics CRM delivers a fast, flexible and affordable solution.

Marketing: A clearer view of customers and more informed marketing investments

Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model. With Microsoft Dynamics CRM, your marketing professionals can leverage tools for:

• customer segmentation
• campaign planning and execution
• data extraction and cleansing
• analytics and reporting
• marketing/sales collaboration tools
• information sharing portals

Sales: Get more leads and close more business

Access a complete view of customer data online or offline and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities and close more deals, faster. Microsoft Dynamics CRM provides:

• lead and opportunity management
• account and contact management
• territory management
• forecasting and sales analytics
• offline and mobile device access
• quick access to products, pricing and quotes

Customer service: Provide more value to customer

Respond faster to customer service issues and empower your service organisation to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. Microsoft Dynamics CRM provides functionality for:

• account and contact management
• case and interaction management
• product and contract management
• knowledgebase management
• service scheduling
• workflow across teams and groups
• service reporting and analytics

More than… CRM .. xRM

Microsoft Dynamics CRM can do more than it says on the tin! Its powerful customisation and configuration tools allow the standard platform to be rapidly modified and deployed to meet the needs of a huge range of business requirements.

Click here to find out more about xRM

Microsoft Dynamics CRM from Maxima can be deployed on premise or delivered as a hosted or Software as a Service (SaaS) solution. The choice is yours. For more information on your deployment options, click here.